Q&A with Dispensary Manager Nat Williams – CeresMED
Nat Williams is a native Vermonter who has lived in the state his whole life. He grew up down south in Brownsville, VT, on the side of Mount Ascutney. He moved to Burlington in 2017, after studying Wellness and Alternative Medicine at Johnson State College (now known as Northern Vermont University.) Nat’s primary focus in college was herbal medicine and natural ways to treat disease from a holistic perspective. He applied for a Sales Associate position at CeresMED in January 2018 because it felt like the perfect fit for him. In his more than 3 years of service at the dispensary, he has been promoted three times, culminating in his most recent position as Dispensary Manager.
Leading up to his promotion, we talked with Nat about his time in Vermont, his experience at Ceres, and what he’s looking forward to in his new role. What’s it like working at Ceres? Here’s what he said.
What is a typical workday like for you?
I communicate with inventory managers to address product needs, track all inventory in and out of the dispensary, and make sure that the day flows as smoothly as possible for both our patients and our team. Additionally, I process delivery orders, fill orders for pickup and curbside patients, while also helping sales associates and customer service agents navigate challenges and address patient concerns. There is never a dull day around the dispensary that’s for sure!
What are you looking forward to in your new role as Dispensary Manager?
I am excited to improve the patient experience at the dispensary. Welcoming patients back inside the building while still being able to offer curbside pickup was one thing that I was really looking forward to being able to do. Next, we will turn our attention to creating operational efficiencies to allow us to accommodate more patient appointments per day.
What is the first piece of advice that you give to patients coming to medical cannabis for symptom relief?
When trying a new product remember to start low and slow! Also, remember that edibles can take a while to kick in so wait at least 2.5 hours after your first dose before ingesting more.
What do you find most rewarding about your work at CeresMED?
The most rewarding part of working in the dispensary is getting to see how much the products we provide help patients to live a better life. I really enjoy helping educate patients on how to use cannabis so that they can be more successful in selecting products and taking their health care into their own hands. I would say my favorite part is seeing the excitement on a patients face when they come back in after trying a new product that helped to significantly reduce their symptoms and getting to share in that excitement with them.
What sort of things do you do for fun? Hobbies? Sports?
I really love to spend time outside. In the warm months I spend a decent amount of time in my kayak on the lakes and ponds across Vermont, specifically I love to kayak and fish on Arrowhead Lake in Milton. I also enjoy backpacking to remote camping locations and sleeping in my hammock, there’s nothing better than watching the stars from a hammock. In the colder months I spend most of my free time skiing at Bolton Valley! I ski patrol on the weekends and enjoy night skiing during the week.
What was one of the first things you did when the state of emergency was lifted?
The first big thing I did when the state of emergency lifted was buy a concert ticket! I love live music of all kinds and it was something that I missed terribly over the past 18 or so months. I ended up taking my fiancé to see Old Crow Medicine Show at Shelburne Museum in the beginning of July and it was one of the best experiences that I have ever had!
What do you love about living in Vermont?
What’s not to love!? But seriously I would say that the scenery is my favorite thing about living in Vermont and is the reason why I have chosen to stay here my whole life. Every day I see a view that reminds me that I live in one of the most beautiful places on earth, takes my breath away, and gives me a greater appreciation for the beautiful state that we live in.